Privacy Policy
JuryInsights.ai (“JuryInsights.ai,” “we,” “us,” or “our”) provides AI-assisted trial preparation and simulated juror analysis for legal teams. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you use our website and services (the “Service”).
1. Information we collect
Depending on how you use the Service, we may collect:
- Account and contact information, such as your name, email address, organization, role, and authentication information.
- Customer Content, including case materials, facts, claims and defenses, evidence, witnesses, case themes, juror information, voir dire questions, simulation settings, analysis context, reports, and collaboration activity submitted by or for a subscribing organization.
- Usage and technical information, such as the pages and features you use, timestamps, browser and device information, network information, and logs needed to operate, secure, and troubleshoot the Service.
- Communications, including information you provide when requesting a demo, contacting support, or otherwise communicating with us.
Customer Content may contain confidential, personal, or sensitive legal information. When we process Customer Content for an organization, we do so on that organization’s behalf and according to its instructions. Only upload or enter information you are authorized to share with us and to process through the Service.
2. How we use information
We use information to:
- provide, authenticate, maintain, and support the Service;
- store and organize workspaces, case materials, and simulation results;
- process Customer Content on behalf of the subscribing organization and according to its instructions;
- process documents, generate synthetic juror personas, run simulations, and produce analysis requested by an authorized user;
- protect the Service, investigate misuse, and prevent security incidents;
- communicate about the Service, support requests, and product updates;
- improve reliability and diagnose errors; and
- comply with applicable law and enforce our agreements.
We do not sell Customer Content or use it for targeted advertising. We process Customer Content only to provide, operate, secure, support, and improve the reliability of the Service as permitted by the applicable agreement.
3. AI processing and service providers
Certain requested features require relevant Customer Content to be transmitted to third-party service providers. We use providers in categories such as:
- Cloud infrastructure and hosting providers to host, store, and deliver the Service.
- Authentication and access-management providers to support account access and workspace permissions.
- AI model and service providers to perform requested analysis, generation, or simulation operations.
- Document-processing providers to support requested document extraction or analysis.
- Security, support, and operational providers to help monitor, maintain, and support the Service.
We submit only information reasonably necessary to perform the requested operation. These providers may process information only as necessary to provide services on our behalf and are subject to contractual, privacy, and security requirements where applicable. We may provide additional vendor details through a separate Subprocessor List rather than changing this Policy whenever our service providers change.
AI-generated content is probabilistic and may be incomplete or inaccurate. Review it independently before relying on it.
4. Confidentiality and access
We treat Customer Content as confidential and process it on behalf of the subscribing organization and according to its instructions, except as described in this Policy or as required by law. Access is limited to authorized users, service providers acting on our behalf, and personnel with a legitimate need to access it for their responsibilities.
Use of the Service does not by itself create an attorney-client relationship, establish attorney-client privilege, or guarantee that any information will remain privileged or protected. Legal organizations remain responsible for assigning appropriate roles, protecting account credentials, and determining whether particular information may appropriately be submitted to the Service.
5. Retention and deletion
We retain active account information and Customer Content for as long as needed to provide the Service, maintain the applicable workspace, and follow the subscribing organization’s instructions and applicable agreement. When Customer Content is deleted by an authorized organization user or an associated workspace is closed, deletion from active systems may take a reasonable operational period.
Deleted information may remain for a period in backups, security logs, dispute records, or where retention is required or permitted by law. Backup copies are not returned to normal use and are overwritten through the ordinary backup cycle. We may retain account, transaction, support, and operational information for as long as reasonably necessary for the purposes described in this Policy.
You may request access to, correction of, or deletion of information by contacting us. If we process Customer Content on behalf of an organization, you may need to direct the request to that organization. We will assist customers with legally required requests where appropriate. We may need to verify a request and may retain limited information where the law permits or requires it.
6. Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, and alteration. No online service can guarantee absolute security. Do not submit information through the Service unless you have determined that it is appropriate for your matter and authorized by your organization.
7. Cookies and similar technologies
The public marketing website currently uses no known non-essential analytics or advertising technologies. The Service may use cookies or similar technologies that are necessary for authentication, security, preferences, and basic operation. If we introduce non-essential analytics or advertising technologies, we will provide the notices and choices required by applicable law.
8. Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, export, or restrict the processing of your personal information, and to object to certain uses. You may also have the right to withdraw consent where processing is based on consent. To exercise a right, contact us using the address below. We will respond as required by applicable law.
9. Children
The Service is intended for legal professionals and organizations. It is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you believe a child has provided information to us, please contact us so we can take appropriate action.
10. Changes to this Policy
We may update this Policy when our Service or legal obligations change. We will post the updated version here, revise the “Last updated” date, and provide additional notice where required.
11. Contact
For privacy questions, rights requests, or security concerns, contact JuryInsights.ai at requests@juryinsights.ai.